I had to leave home very early for the check-in as this flight departed at 640am. ✅ Trip Verified | On the morning of 18th August 2023, I flew with Aer Lingus from Heathrow terminal two to Dublin. Aer Lingus kept throwing some flight regulations at us on why they don't have to This was the worse flight disruption I've ever experienced and cost us over $10,000 to get back home. I have had several flight disruptions over the years and have never had an airline not compensate us for something. also, you cannot talk to customer service, everything is thru email. I tried 3 times to get them to cover at least a portion of our expenses but they did nothing. When we submitted everything for compensation they denied everything. We had to stay the night in Heathrow and booked our own flights out the next day. She implied we should get some kind of compensation for the flight, hotels and other expenses. The service rep at the airport recommended we book our own flights if we could find any and send in for compensation so that's what we did. Aer Lingus customer service at the airport was going to rebook us and pay for the new flights but couldn't find any flights for 2 days. The crew did nothing to help those with connecting flights get off the plane first. We were already 30 minutes late taking off. Our flight was 100 feet off the ground from landing at Heathrow and then suddenly took off and we circled for over an hour. ✅ Trip Verified | Aer Lingus was almost 2 hours late into Heathrow which caused all 5 of my family members to miss our United Airlines connecting flight home. To add to the trouble, Aer Lingus lost my suitcase. I arrived in Boston on August 25th at 20:15, missing my original arrival time of August 24th at 18:50. The following day, my Shannon to JFK flight went well, but the JFK to Boston flight with DELTA was delayed by an hour. Eventually, rooms were found, but the experience was disheartening. After hours of lies, a staff came to our aid and admitted there were no rooms reserved for us near Shannon. They booked me for a flight the next day from Shannon, not Dublin, with a layover in New York. The staff's behavior was rude, and they provided false information. Despite assurances from the flight crew, we were informed that we missed the Boston flight. After about 4 hours of flight, we reached Dublin airport. On Flight EI 441 from Athens to Dublin, with a 12:55 Greek time departure, we experienced a one-hour delay and departed around 14:00 Greek time. ✅ Trip Verified | I booked a ticket with Aer Lingus for my first trip from Athens to Boston via Dublin with a layover. I have been told I’m not entitled to a refund even though Aer Lingus have taken money for a service they have failed to provide. As none of this was my fault I asked for my money back as not only had I paid for a flight that I was not given I’d even paid to upgrade my seat that I wasn’t allowed to use. A lovely man called Paul did his best to help me but ultimately I had to find somewhere to spend the night and then had to book a flight with Ryanair the following morning to get home as I should have been at work and could not get home with Aer Lingus. ![]() Medics were I later found out told to stand down as were no longer needed (so much for passenger care) and the desk when I finally got there was closed. I then discovered that the air hostess had not actually put my kindle paper white back in my bag and even though there was no passenger in the seat next to me, my kindle was never found. I was dumped at a doorway and told to find my way to arrivals! Lucky for me a member of Dublin Airport staff took pity on me and assisted. I was asked to go to the back of the plane to get some fresh air and see a medic, no medic boarded the plane and whilst I’m sitting there quietly the air hostess appeared with my bags and took them off the plane, I was then told to leave the plane and someone from Aer Lingus would meet me. ![]() ✅ Trip Verified | Absolutely dreadful! I made the mistake of saying I was too hot, the plane was very very hot, was given some water and the air hostess then said she wanted me to see a medic, pilot came to see me and said he was happy to fly me home but air hostess decided she wasn’t happy.
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